Desktop Support Technician
Job Description
We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
**This role requires working onsite daily at our client’s facility and requires employee to be fully vaccinated on or before start date, to the extent required by applicable law.
Key Responsibilities
- Working in a healthcare environment to migrate workstations, laptops and tablets
- Installs, configures, validates, and troubleshoots desktops, printers, and associated peripherals.
- Installs, maintains and optimizes desktop/notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services
- Works under general direction, seeks assistance as needed.
- Completes work in accordance with accepted practices within field.
- Establishes approaches for completing assignments.
- Independently gathers information.
- Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.
- Works with team to support achievement of project milestones and deliver on internal and/or external commitments.
- and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
- Windows 11 deployments
- Active Directory – Computer management
- Imaging using SCCM
- Troubleshoot issues that may have been caused by firewall, proxy or antivirus software.
- Work with vendors to help troubleshoot and resolve vendor supported applications
- Smart hands for network team
- Support thin clients, mobility devices, desktops / laptops
- Citrix / Epic – local device setting configurations for signature pads, scanners, credit card machines
Skill & Experience
- A+ Certification
- Must have a proven customer service background
- Knowledgeable of Windows Operating System environment
- Must be able to comprehend and follow verbal and written technical instructions and scripts
- Good verbal and written communication skills
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Basic customer interaction skills
- Strong troubleshooting skills
- A driven, self starting individual
- A reliable personal vehicle
